Documents

Site Rules and general terms of use

The Farm Wild Camping

1. Operator of the Site

  1. The operator of The Farm Wild Camping is:
    Anna Szmeja Kroplewska Creativo
    Al. Wilanowska 75/20
    02-765 Warsaw, Poland
    Tax Identification Number (NIP): 5842444444
    REGON: 142221047
    email: booking@thefarmcamping.com
    hereinafter referred to as the "Operator".
  2. The Farm Wild Camping is located at:
    Nowy Zambrzyków 19, 08-443 Nowy Zambrzyków
    Sobienie-Jeziory municipality, Poland
  3. The Operator may be contacted by: email at booking@thefarmcamping.com, by telephone at +48 510 020 040 or +48 793 555 103, and in person through the Site Staff, where Staff are available on site.
  4. These Site Rules set out the rules concerning reservations, use of the Site, liability, safety, payments, cancellations, complaints and personal data protection.

2. Nature of The Farm Wild Camping

  1. The Farm Wild Camping is a peaceful nature-based accommodation site intended for Guests seeking quiet, simplicity, privacy and contact with nature.
  2. The Farm Wild Camping is not intended for parties, mass events or stays that disturb the peace of other Guests or are inconsistent with the character of the Site.
  3. The Operator may refuse to accept a reservation or may refuse further use of The Farm Wild Camping if the nature of the planned stay or the Guest's conduct is inconsistent with the character of the Site, threatens safety, disturbs the peace of others, may cause damage or breaches these Site Rules.

3. Definitions

For the purposes of these Site Rules, the following terms shall have the meanings set out below:

  1. The Farm Wild Camping — the area operated by the Operator and made available to Guests for short-term nature-based stays.
  2. Operator — the entity identified in section 1 of these Site Rules, responsible for organising and operating The Farm Wild Camping.
  3. Staff — persons acting on behalf of the Operator, authorised to communicate with Guests, indicate camping pitches, provide information and respond to organisational, order-related and safety matters.
  4. Guest — an adult with legal capacity to make a reservation, who has paid the amount due for the stay and uses The Farm Wild Camping in accordance with these Site Rules.
  5. Stay Participant — an adult or minor indicated by the Guest as using The Farm Wild Camping under a given reservation.
  6. Visitor — a person not covered by a reservation, temporarily present at The Farm Wild Camping with the Operator's consent and after payment of the applicable fee.
  7. Pitch — the place indicated by the Operator for setting up a tent, parking a vehicle or placing other equipment agreed with the Operator.
  8. Common Areas — elements of the infrastructure made available for shared use by Guests, in particular sanitary facilities, washing-up area, water points, internal roads, paths, rest areas and waste segregation area.
  9. Reservation — an order for the use of The Farm Wild Camping on a specific date, for a specific period and at a specific price, confirmed in writing by the Operator.
  10. Price List — the current information on fees applicable to the use of The Farm Wild Camping.

4. Scope of Services

  1. The scope of services may include in particular:
    • use of a designated pitch;
    • use of sanitary facilities;
    • use of water points;
    • use of the washing-up area and other Common Areas;
    • use of electricity supply;
    • delivery of breakfast products, barbecue products or other products on terms agreed between the Operator and the Guest;
    • other services.

5. Reservations

  1. A stay at The Farm Wild Camping may be reserved:
    • through the website: thefarmcamping.com;
    • by email: booking@thefarmcamping.com;
    • by telephone at +48 510 020 040 or +48 793 555 103;
    • through booking portals or other entities cooperating with the Operator;
    • on site, without prior reservation, subject to pitch availability.
  2. The person making the reservation must be an adult and must have legal capacity to effectively enter into an agreement.
  3. The Guest making the reservation acts in their own name and is responsible for ensuring that the data provided is accurate, complete and true.
  4. When making a reservation, the Guest is required to provide the data necessary for its processing, in particular registration data, including:
    • first name and surname;
    • contact details, including email address and telephone number;
    • dates of stay, including arrival and departure dates;
    • number of persons covered by the reservation, divided into adults and children;
    • number and type of vehicles;
    • information on any animals accompanying the Guest;
    • other information required in the reservation form or necessary for the proper performance of the reservation.
  5. The Guest should provide reasonably accurate dimensions of the vehicle and other camping equipment where this is relevant to assigning an appropriate pitch.
  6. The reservation includes the scope of services, dates of stay, number of persons, confirmed pitch and price, together with the payment deadlines and amounts required to confirm the reservation.
  7. The reservation is personal and may not be transferred to another person, resold or assigned to third parties without the Operator's prior consent.
  8. The rules on payment, confirmation of reservation after payment, cancellation and refunds are set out in the section "Payments, Confirmation and Cancellation of Reservations and Refunds".
  9. Where a reservation is made through a booking portal or another entity cooperating with the Operator, the terms and conditions, booking rules, payment rules and cancellation rules applicable to that portal or entity may also apply.
  10. In the event of any discrepancy between the booking terms presented to the Guest in a given reservation channel and these Site Rules, the terms presented to the Guest within that reservation channel shall prevail in relation to the reservation process, payment and cancellation, provided that they do not breach mandatory provisions of law.
  11. A stay without prior reservation is possible only after the Operator or Staff have confirmed pitch availability and after the Guest has accepted these Site Rules, the Price List and the terms of stay.
  12. The Operator may refuse to accept a reservation or to admit a Guest without prior reservation if no pitches are available, the data provided by the Guest is incomplete or untrue, the reservation has not been confirmed in accordance with the payment rules set out in these Site Rules, the nature of the planned stay is inconsistent with the character of The Farm Wild Camping, the Guest has previously breached these Site Rules, or other justified organisational, order-related or safety reasons exist.
  13. The Operator may make acceptance of a reservation or commencement of the stay conditional upon presentation of a document confirming the Guest's identity, to the extent necessary to identify the reservation and ensure the organisational safety of the stay.

6. Acceptance of the Site Rules

  1. Making a reservation, paying for a reservation, entering The Farm Wild Camping or starting to use The Farm Wild Camping constitutes acceptance of these Site Rules.
  2. In the case of online reservations, acceptance of the Site Rules takes place by ticking the relevant box in the reservation form or in another manner provided for in the given reservation system.
  3. The Guest making the reservation is required to inform all Stay Participants and Visitors of the rules applicable at The Farm Wild Camping.
  4. The Guest is responsible for compliance with these Site Rules by the persons covered by the Guest's reservation and by Visitors staying at The Farm Wild Camping with the Guest's consent or at the Guest's invitation.
  5. In the event of a breach of these Site Rules, safety rules, order rules or rules of coexistence with other Guests, the Operator or Staff are entitled to draw the Guest's attention to the breach and request that the breach cease.
  6. If, despite at least two warnings, the Guest continues to breach these Site Rules, safety rules, order rules or rules of coexistence with other Guests, the Operator may require the Guest and the persons covered by the Guest's reservation to leave The Farm Wild Camping before the end of the stay. In such case, the Guest shall not be entitled to a refund of payments made for the unused part of the stay.
  7. In the event of a serious breach of these Site Rules, creation of a threat to the safety of persons or property, aggressive conduct, vandalism, disturbance of quiet hours or any other conduct requiring immediate response, the Operator or Staff may require the Guest and the persons covered by the Guest's reservation to leave The Farm Wild Camping immediately, without the need for two prior warnings. In such case, the Guest shall not be entitled to a refund of payments made for the unused part of the stay.
  8. The Operator may refuse to accept a further reservation from a Guest who has breached these Site Rules, has been required to leave The Farm Wild Camping, or whose previous conduct was inconsistent with the character of the Site, threatened safety, disturbed the peace of others or could have caused damage.
  9. If the Guest, a Stay Participant or a Visitor behaves aggressively, refuses to cooperate with the Operator or Staff, refuses to leave The Farm Wild Camping despite being requested to do so, creates a threat to the safety of persons or property, or otherwise prevents order and safety from being maintained at The Farm Wild Camping, the Operator or Staff are entitled to call the relevant services, including the Police.

7. Price List

  1. The prices of services provided by the Operator are set out in the current Price List made available to Guests at The Farm Wild Camping, on the Operator's website, in the reservation form, in the reservation confirmation or in another channel through which the reservation is made.
  2. The Operator provides prices in a clear and non-misleading manner, in accordance with applicable law, including provisions on informing consumers about prices of goods and services.
  3. Before confirming the reservation, the Guest receives information on the price of the stay, dates of stay, scope of services included in the reservation, any additional fees, required payment, payment deadline and method, and rules for cancelling or changing the reservation.
  4. Additional fees may apply in particular to Visitors, animals, electricity supply, delivery of breakfast products, barbecue products, additional vehicles, additional services or other benefits indicated in the Price List, reservation description or individual agreement with the Operator.
  5. Additional fees are charged in accordance with the Price List applicable on the date of reservation, the reservation confirmation or an individual agreement with the Operator.
  6. In the case of services or benefits ordered during the stay, the Guest is required to pay the amount due in accordance with the Price List, information provided by the Operator or Staff, or an individual agreement with the Operator.
  7. The rules on payments, required prepayments, payment deadlines, payment methods, reservation cancellation and refunds are set out in the section "Payments, Confirmation and Cancellation of Reservations and Refunds".

8. Changes to Reservations

  1. Requests to change a reservation should be sent to the Operator by email at booking@thefarmcamping.com.
  2. A change of the dates of stay, number of persons, pitch, scope of services or other reservation elements is possible only subject to availability and after confirmation by the Operator.
  3. A reservation change may involve a change in price, in particular due to the applicable Price List, change of dates, length of stay, number of persons, pitch or scope of services.
  4. Extension of the stay requires prior confirmation of availability by the Operator or Staff and payment of the applicable fees in accordance with the Price List or an individual agreement with the Operator.
  5. Shortening the stay for reasons attributable to the Guest is treated in accordance with the reservation cancellation and refund rules set out in these Site Rules or in the terms of the given reservation.
  6. A change to a reservation made through a booking portal or another entity cooperating with the Operator may need to be made through that portal or entity and may be subject to the rules applicable in that reservation channel.

9. Payments, Confirmation and Cancellation of Reservations and Refunds

  1. If a reservation is made more than 10 days before the planned arrival date, the Guest is required to pay a prepayment equal to 30% of the total reservation value. The reservation is deemed provisionally confirmed when the prepayment is credited to the Operator's bank account.
  2. The remaining part of the payment, equal to 70% of the total reservation value, should be paid no later than 10 days before the planned arrival date. The reservation is deemed finally confirmed when the full amount, equal to 100% of the amount due for the Guest's stay on the selected dates, is credited.
  3. If a reservation is made 10 days or less before the planned arrival date, the Guest is required to pay the full amount due in advance, equal to 100% of the reservation value. The reservation is deemed confirmed when the full payment is credited.
  4. Failure to pay the required amount by the deadline and in the amount specified in these Site Rules or in the reservation terms entitles the Operator to cancel the reservation. In such case, the pitch covered by the reservation may be made available for sale again. If the reservation is cancelled due to failure to pay the remaining amount due on time, the Operator is entitled to retain the prepayment made, unless the reservation terms provide otherwise.
  5. The Guest may cancel the reservation by submitting to the Operator a clear statement of cancellation. The statement may be submitted by email sent to the Operator's address or in another manner indicated by the Operator.
  6. The date of cancellation shall be the date on which the Operator receives the Guest's statement of cancellation.
  7. If the reservation is cancelled more than 10 days before the planned arrival date, the Guest is entitled to a refund of payments made.
  8. If the reservation is cancelled 10 days or less before the planned arrival date, the Operator is entitled to retain the full payment made.
  9. If the Guest fails to arrive on the first day of the stay without having previously cancelled the reservation, the reservation shall be deemed unused for reasons attributable to the Guest. In such case, the Guest shall not be entitled to a refund of payments made.
  10. Shortening the stay by the Guest after it has begun does not entitle the Guest to a refund for the unused part of the stay, unless the shortening of the stay occurs for reasons attributable to the Operator.
  11. If the stay cannot be provided for reasons attributable to the Operator, the Guest is entitled to change the date of the stay, provided that the Parties agree on a new date, or to receive a full refund of the payment made for the service not provided.
  12. If, under these Site Rules, the Guest is entitled to a refund of all or part of the payment made, the refund shall be made without undue delay and no later than within 14 days from the date on which the grounds for the refund arise.
  13. As a rule, the refund shall be made using the same payment method used by the Guest, unless the Parties agree on another refund method.
  14. A reservation for a stay constitutes an accommodation service provided on a specific date. Therefore, to the extent permitted by applicable law, the Guest is not entitled to the statutory right to withdraw from a distance contract within 14 days without giving any reason.

Payment Methods

  1. Payments for reservations may be made using the payment methods made available by the Operator during the reservation process, in particular through the PayU electronic payment system.
  2. The electronic payment operator is PayU S.A. with its registered office in Poznan. Payments made through PayU are processed in accordance with the PayU terms and service rules applicable at the time of payment.
  3. The currently available payment methods are presented to the Guest during the reservation process before payment is made. The availability of individual payment methods may depend in particular on the payment system configuration, type of reservation, transaction value, the bank or payment service provider selected by the Guest, and the availability of payment services at the time of payment.
  4. Payment is deemed made when the Operator receives valid confirmation of payment processing from the payment operator or when the funds are credited to the Operator's bank account, depending on the selected payment method.
  5. The Guest is required to provide correct data necessary to process the payment and to follow the instructions displayed during the payment process.
  6. The Operator shall not be liable for the inability to make a payment or for delays in processing a payment if this results from reasons attributable to the bank, payment operator, payment service provider, ICT system or other reasons beyond the Operator's control.
  7. If the payment process is interrupted, the transaction authorisation is refused, the payment is rejected or the Operator does not receive confirmation that the payment has been properly processed, the reservation may be deemed unpaid.
  8. Refunds of payments made through PayU are processed in accordance with these Site Rules and taking into account the technical refund processing rules applicable within the PayU system.

10. Arrival, Departure and Guest Records

  1. Arrival and departure times are specified in the reservation confirmation or in information provided by the Operator.
  2. As a rule, arrival is possible between 12:00 and 21:00, and the pitch should be vacated no later than by 12:00 on the departure date, unless the reservation confirmation or an individual agreement with the Operator provides otherwise.
  3. Upon arrival, the Guest is required to report to Staff or follow the instructions provided by the Operator by telephone or email.
  4. The Operator or Staff may verify the consistency of the arrival with the reservation, in particular the number of persons, number and type of vehicles, presence of animals and type of camping equipment, in order to confirm the amount due for the stay at The Farm Wild Camping.
  5. The Operator keeps records of persons using The Farm Wild Camping in accordance with applicable law, including the Act of 29 August 1997 on hotel services and services of tour leaders and tourist guides. The Guest is required to provide the data necessary for keeping such records and to present an identity document at the request of the Operator or Staff.
  6. Before departure, the Guest is required to take all personal belongings, tidy the occupied pitch, dispose of waste in the appropriate containers in accordance with waste segregation rules, report any damage, failures or defects to the Operator or Staff, and settle any additional fees.
  7. Leaving the pitch after the indicated departure time may result in an additional fee being charged for extended stay, in accordance with the Price List or an individual agreement with the Operator.

11. Rules for Use of the Site

  1. The Guest acknowledges that The Farm Wild Camping is a nature-based site and that the area may include natural surfaces and elements of the surroundings, in particular grass, soil, sand, mud, stones, roots, uneven ground, slopes, branches, vegetation and other natural obstacles.
  2. The Guest uses The Farm Wild Camping taking into account its natural character and at their own risk, undertaking to exercise particular caution and to adjust the manner of moving around and using the Site to weather conditions, time of day, visibility, ground condition and the Guest's own abilities, as well as the abilities of persons under the Guest's care, in particular children.
  3. Guests use the pitch indicated by the Operator or Staff.
  4. Any change of pitch requires prior agreement with the Operator or Staff.
  5. Guests are required to maintain order within their occupied pitch and in the Common Areas.
  6. It is prohibited to:
    • destroy greenery, break branches or damage trees;
    • dig up the ground or interfere with the natural character of the Site;
    • destroy, damage, move or improperly use infrastructure, equipment or signage without the consent of the Operator or Staff;
    • enter areas marked as private, technical or excluded from use;
    • take actions that breach fire safety regulations or fire safety rules applicable at The Farm Wild Camping;
    • use open fire outside places clearly designated for that purpose or without the consent of the Operator or Staff;
    • cause noise, play loud music or otherwise disturb the peace of Guests, local residents or the natural character of the Site;
    • behave aggressively, vulgarly, disruptively or in a manner contrary to the rules of coexistence with others;
    • litter the Site, leave waste outside designated places or improperly use waste segregation areas;
    • commit acts of vandalism or damage the property of the Operator, Guests, Visitors or third parties.
  7. Guests are required to comply with signage, instructions and orders of the Operator or Staff concerning the organisation of the Site, safety and nature protection.

12. Quiet and Peaceful Character of the Site

  1. The peaceful character of The Farm Wild Camping applies throughout the day and night.
  2. Quiet hours apply from 22:00 to 7:00.
  3. During quiet hours, it is prohibited in particular to play music, hold loud conversations, use noisy devices or generators, or take any other actions that disturb the peace of Guests, local residents or the natural character of the Site.
  4. Outside quiet hours, Guests are required to maintain a noise level appropriate for a nature-based rest site and to respect the peace of other Guests and local residents.

13. Nature and Environment

  1. The Farm Wild Camping operates in natural surroundings. Guests are required to use the Site in a manner that interferes with the natural environment as little as possible.
  2. It is prohibited to:
    • litter the Site;
    • leave waste outside designated containers;
    • scare, catch, feed or harm wild animals;
    • pour wastewater, detergents, chemicals, fats or other pollutants into the ground, ditches, watercourses or places not designated for that purpose;
    • burn rubbish, plastic, packaging, wet wood, toxic materials or other waste.
  3. Guests are required to segregate waste in accordance with the markings available at The Farm Wild Camping and to use containers intended for the relevant waste fractions.
  4. Guests are required to use water, energy and shared infrastructure responsibly and sparingly.
  5. Any environmental damage, pollution or situations that may pose a threat to the environment should be reported immediately to the Operator or Staff.

14. Fire, Barbecue and Cooking

  1. Campfires may be lit only in places designated by the Operator or Staff and only when no fire ban is in force.
  2. Barbecuing and cooking on camping stoves are permitted only in a safe manner, under the constant supervision of an adult, and at an appropriate distance from tents, vehicles, trees, dry grass and other flammable materials. The minimum recommended distance is 4 metres.
  3. It is prohibited to leave fire, embers, a barbecue, camping stove or other cooking or heating devices unattended.
  4. After using fire, a barbecue, camping stove or other device, the Guest is required to ensure that the fire and embers have been completely extinguished and that the device does not create a fire hazard.
  5. The Operator or Staff may temporarily restrict or prohibit lighting fires, barbecuing or using camping stoves in the event of drought, strong wind, fire risk, announcements by competent services or other circumstances affecting the safety of persons, property or the environment.
  6. It is prohibited to use fireworks, firecrackers, flares, sky lanterns, smoke candles, pyrotechnic materials or other means or devices that may cause a fire hazard, noise, pollution of the Site, disturbance to animals or disturbance of the peace of Guests or local residents.

15. Vehicles and Movement Around the Site

  1. Vehicles may move only on designated roads, routes or traffic areas indicated by the Operator or Staff.
  2. A speed limit of 10 km/h applies at The Farm Wild Camping.
  3. Vehicles must be parked only in the place indicated by the Operator or Staff or within the assigned pitch.
  4. Drivers are required to exercise particular caution with respect to pedestrians, children, cyclists, animals and infrastructure.
  5. It is prohibited to:
    • drive vehicles outside designated roads, routes or traffic areas;
    • drive over grass or natural ground without the consent of the Operator or Staff;
    • wash vehicles at The Farm Wild Camping;
    • empty tanks, in particular grey water tanks, liquid waste tanks or other waste containers, outside places clearly designated for that purpose;
    • leave leaks of fuel, oil, operating fluids or other substances;
    • carry out vehicle repairs or servicing outside designated places where such activities may pollute the Site, damage infrastructure or cause nuisance to other Guests.

16. Animals

  1. Animals are welcome at The Farm Wild Camping.
  2. The presence of an animal must be reported to the Operator or Staff when making the reservation or no later than on the arrival date.
  3. The animal's guardian is fully responsible for the animal's behaviour, safety and any damage caused by the animal, and is required to clean up after the animal.
  4. Dogs must be kept on a leash in Common Areas.
  5. Animals must not disturb the peace of other Guests, pose a threat to persons, other animals, property or the environment, or cause nuisance at The Farm Wild Camping.
  6. The Operator or Staff may request presentation of current documents confirming the animal's required vaccinations, in particular rabies vaccination.
  7. The animal's guardian is required to clean up after the animal immediately. If this obligation is not fulfilled, the Operator may charge an order-related fee of PLN 500 for each identified incident of fouling.
  8. The Operator or Staff may refuse to admit an animal to The Farm Wild Camping or may require the guardian to remove the animal from The Farm Wild Camping if the animal behaves aggressively, is disruptive, threatens the safety of persons, other animals, property or the environment, or if its presence breaches these Site Rules.
  9. If the animal's behaviour or the lack of appropriate response by its guardian results in a breach of these Site Rules, threatens safety, disturbs the peace of other Guests or prevents the continued peaceful use of The Farm Wild Camping, the Operator may require the Guest and the persons covered by the Guest's reservation to leave The Farm Wild Camping before the end of the stay, without the right to a refund for the unused part of the stay.

17. Sanitary Facilities and Shared Infrastructure

  1. Sanitary facilities, water points, washing area, washing-up area and other Common Areas are intended for use by Guests of The Farm Wild Camping in accordance with their purpose, hygiene and safety rules, and these Site Rules.
  2. Guests are required to use sanitary facilities, water points, the washing-up area and other Common Areas with due care, in particular taking into account the possibility of wet, slippery or uneven surfaces.
  3. Guests are required to immediately report to the Operator or Staff any observed hazards, in particular spilled water, slippery surfaces, damage, failures, lack of water, dirt, blocked drains or other circumstances that may affect the safe use of Common Areas.
  4. It is prohibited to throw or pour into toilets, washbasins, sinks or drains any rubbish, fats, food leftovers, chemicals, wet wipes, sanitary pads, tampons, nappies or other objects or substances that may cause blockage, failure, damage to installations or environmental pollution.
  5. After using sanitary facilities, water points, the washing-up area or other Common Areas, the Guest is required to leave them in a condition allowing safe, hygienic and comfortable use by other persons.
  6. The Guest is liable for damage, failures, pollution or defects caused by the Guest, persons covered by the Guest's reservation or Visitors staying at The Farm Wild Camping with the Guest's consent or at the Guest's invitation.
  7. The Operator shall not be liable for damage resulting from the use of sanitary facilities, water points, the washing-up area or other Common Areas contrary to their purpose, these Site Rules, safety rules or without due care by the Guest, Stay Participant or Visitor.
  8. In the event of an accident, injury, slip, fall or other event that may cause personal injury or property damage, the Guest is required to immediately inform the Operator or Staff, enable the circumstances of the event to be established and, where possible, secure the place of the event until Staff arrive.

18. Children and Minors

  1. Children and minors may stay at The Farm Wild Camping only under the supervision of adults.
  2. Guardians are responsible for the safety of children and minors under their care and for ensuring that they comply with these Site Rules.
  3. Guardians are required to exercise constant supervision appropriate to the child's age over children and minors, in particular near internal roads, pitches, campfires, barbecues, camping stoves, water points, sanitary facilities, slopes, ditches, wooded areas and other natural elements of the Site.
  4. The Guest acknowledges that The Farm Wild Camping is a nature-based rest site and that the area may include uneven ground, roots, stones, mud, animals, insects, plants and other elements typical of outdoor areas. Guardians are required to take the natural character of the Site into account when supervising children and minors.
  5. Neither the Operator nor Staff provide care or supervision for children or minors staying at The Farm Wild Camping.

19. Safety

  1. Guests use the area and infrastructure of The Farm Wild Camping with the caution appropriate for a stay in nature and taking into account the natural character of the Site.
  2. Aggressive, dangerous or disruptive behaviour, or behaviour that disturbs the peace, safety or personal rights of others, is prohibited.
  3. It is prohibited to bring in, store or use weapons, dangerous tools, flammable, toxic or chemical substances, or other substances or items that may pose a threat to persons, property, the environment or infrastructure.
  4. In the event of fire, accident, failure, threat to health or life, or another event requiring urgent response, the Guest is required to immediately notify the Operator or Staff and, depending on the situation, the relevant services.
  5. Emergency numbers:
    • 112 — emergency number;
    • 999 — ambulance service;
    • 998 — fire brigade;
    • 997 — Police;
    • duty telephone number of The Farm Wild Camping Staff: +48 793 555 103.
  6. Guests are required to comply with the instructions of the Operator or Staff concerning safety, fire protection, order and use of infrastructure.

20. Liability for Damage

  1. The Guest should hold valid personal civil liability insurance covering damage that may arise in connection with the stay at The Farm Wild Camping. The absence of such insurance does not release the Guest from liability for damage caused.
  2. The Guest is liable for damage caused by the Guest, persons covered by the Guest's reservation, persons under the Guest's care, Visitors staying at The Farm Wild Camping with the Guest's consent or at the Guest's invitation, and animals under the Guest's care.
  3. The Guest's liability includes in particular damage caused to infrastructure, equipment, vegetation, signage, technical devices, installations, pitches, Common Areas, the Operator's property, the property of other Guests, Visitors or third parties.
  4. If damage is caused or if damage connected with the Guest's stay is noticed, the Guest is required to immediately inform the Operator or Staff and, where possible, enable the circumstances of the damage to be established.
  5. The Operator or Staff may prepare a damage report, photographic documentation or other documentation confirming the type, extent and circumstances of the damage. The Guest should cooperate with the Operator or Staff in establishing the circumstances of the damage.
  6. If the Guest refuses to cooperate, leaves the place of the event, leaves The Farm Wild Camping before a damage report is prepared, or fails to report the damage immediately, the Operator may prepare the damage report without the Guest's participation, based on available information, documentation, witness statements, monitoring recordings where monitoring is used, or other evidence.
  7. The Guest is required to repair the damage in full, including actual, justified and documented costs of repair, replacement, restoration, reinstatement, removal of the effects of the damage, cleaning of the Site, waste disposal or other costs remaining in a normal causal relationship with the damage.
  8. If the damage prevents or limits further use of a pitch, Common Area, infrastructure element or equipment, the Operator may also claim from the Guest compensation for damage resulting from the temporary exclusion of that place, infrastructure or equipment from use, in accordance with applicable law.
  9. Settlement of the damage shall be based on costs actually incurred by the Operator or costs resulting from a valuation, cost estimate, invoice, bill or other document confirming the amount of the damage.
  10. The Operator may pursue claims against the Guest for repair of damage on the general terms provided for in the Civil Code.

21. Operator's Liability

  1. The Operator undertakes to make available to the Guest a pitch and infrastructure within the scope resulting from the reservation, offer description, Price List and these Site Rules.
  2. The Operator is liable for non-performance or improper performance of its obligations only to the extent resulting from mandatory provisions of law.
  3. The Operator shall not be liable for damage, inconvenience, difficulties, injuries, damage to property or other events resulting from:
    • acts or omissions of the Guest, Stay Participants, Visitors, other Guests or third parties;
    • use of the Site, infrastructure or equipment contrary to these Site Rules, their purpose, instructions, signage or orders of the Operator or Staff;
    • failure by the Guest, Stay Participants, Visitors or other Guests to exercise due care required during a stay in nature;
    • the natural character of the Site, in particular the presence of grass, soil, sand, mud, stones, roots, uneven ground, slopes, branches, vegetation, insects, wild animals and other elements typical of outdoor areas;
    • weather conditions, in particular rain, storm, strong wind, heat, cold, slippery surfaces, mud, limited visibility or other weather phenomena;
    • the actions of animals belonging to Guests, Visitors, other Guests, third parties or wild animals;
    • force majeure, accidental events, failures beyond the Operator's control, decisions of public authorities, announcements by services or other circumstances beyond the Operator's reasonable control;
    • loss, destruction or damage to items left unattended by the Guest, unless the damage was caused solely by the Operator's fault.
  4. The Guest acknowledges that The Farm Wild Camping is a nature-based rest site and that use of the Site requires increased caution and behaviour adjusted to the specific character of the place.
  5. The Operator does not provide constant supervision over Guests, Stay Participants, children, Visitors, other Guests, animals or property left at The Farm Wild Camping.
  6. In the event of a failure, infrastructure damage or other inconvenience reported by the Guest, the Operator shall take steps to remove the problem within a reasonable time, taking into account the nature of the failure, availability of materials and contractors, weather conditions and organisational possibilities.
  7. Temporary limitation of access to part of the infrastructure due to failure, maintenance, cleaning works, weather conditions, safety reasons or other justified reasons shall not constitute grounds for claims against the Operator, provided that the Operator takes reasonable steps to limit the inconvenience.
  8. The provisions of this section do not exclude or limit the Operator's liability to the extent that such exclusion or limitation would be impermissible under mandatory provisions of law.

22. Personal Belongings, Property Left Behind and Lost Property

  1. The Operator shall not be liable for the loss, theft, destruction, damage, misplacement or leaving behind of items, in particular personal belongings, documents, money, payment cards, camping equipment, vehicles, bicycles, electronic devices, keys, jewellery, valuables or items left unattended in vehicles, tents, trailers, campervans, Common Areas or other generally accessible places, unless the damage was caused solely by the Operator's fault.
  2. Items found at The Farm Wild Camping should be handed over immediately to the Operator or Staff.
  3. Items left by Guests are stored by the Operator for 7 days from the date on which they are found, unless the nature, condition or value of the item, legal provisions or safety considerations justify a different course of action.
  4. Perishable items, food, beverages, hygiene products, items that are dirty, wet, damaged, dangerous, emit odours or whose storage could pose a sanitary, order-related or safety risk may be removed or disposed of immediately, without any obligation to store them.
  5. Documents, keys, wallets, payment cards, telephones, electronic equipment, items of significant value or items enabling identification of the owner may be handed over to the relevant services, authorities or institutions if the owner does not collect the item within the storage period or does not respond to attempts by the Operator to make contact.
  6. The costs of collection, shipment, securing, storage or transfer of an item left behind shall be borne by its owner.
  7. After an unsuccessful attempt to contact the owner of the item and after expiry of the storage period referred to in paragraph 3, the Operator may deal with the item left behind in accordance with applicable law, the nature of the item and the principles of due care, in particular by handing it over to the competent entity, sending it for disposal or removing it where further storage is not justified.

23. Complaints and Comments

  1. The Guest may submit a complaint concerning a reservation, payment, operation of The Farm Wild Camping, infrastructure or quality of services provided by the Operator.
  2. Complaints may be submitted by email to booking@thefarmcamping.com or in person to Staff, where Staff are available on site.
  3. A complaint should include data allowing identification of the Guest and reservation, a description of the objections raised and the Guest's contact details.
  4. The Operator shall review the complaint within 14 days from the date of receipt and shall send a response to the email address provided by the Guest or in another agreed manner.
  5. A Guest who is a consumer may exercise the rights and remedies available under applicable law.

24. Personal Data Protection (GDPR)

  1. The controller of Guests' personal data is the Operator indicated in section 1 of these Site Rules.
  2. Guests' personal data is processed in particular for the purposes of handling enquiries and reservations, providing services, keeping required records, settlements, issuing accounting documents, contacting the Guest and pursuing or defending claims.
  3. The legal basis for processing personal data is, depending on the purpose of processing, the necessity of processing for the conclusion or performance of an agreement, a legal obligation imposed on the Operator or the legitimate interest of the Operator, in accordance with Article 6(1)(b), (c) or (f) of the GDPR.
  4. Providing data necessary to make a reservation and perform the stay is voluntary, but necessary to conclude the agreement and provide services by the Operator.
  5. Guests have the rights provided for in personal data protection laws, in particular the right of access to data, rectification, erasure, restriction of processing, data portability and objection, in the cases specified by law.
  6. The Guest has the right to lodge a complaint with the President of the Personal Data Protection Office.
  7. Detailed information concerning the processing of personal data, including information on data retention periods, data recipients and rules for exercising the rights of data subjects, is included in the Privacy Policy of The Farm Wild Camping available on the website: www.thefarmcamping.com.

25. Governing Law and Disputes

  1. These Site Rules and the use of The Farm Wild Camping are governed by Polish law.
  2. In the event of a dispute, the Guest and the Operator undertake first to seek to resolve the matter amicably.
  3. A Guest who is a consumer may exercise the rights and remedies available under applicable law, including available forms of out-of-court consumer dispute resolution.
  4. The provisions of these Site Rules do not exclude or limit any rights granted to the consumer under mandatory provisions of law.

26. Final Provisions

  1. These Site Rules are available on the website of The Farm Wild Camping and at The Farm Wild Camping in a place accessible to Guests.
  2. The Operator may update these Site Rules in the event of a change in the manner of operation of The Farm Wild Camping, change in the scope of services, change in legal provisions, change in safety rules or for other justified organisational reasons.
  3. Reservations made before a change to these Site Rules shall be governed by the rules communicated to the Guest at the time of making the reservation, unless the change results from mandatory provisions of law, decisions of competent authorities, safety reasons or the need to protect health, life, property, the environment or the wellbeing of Guests.
  4. Matters not regulated by these Site Rules shall be governed by applicable provisions of Polish law.
  5. Guests are required to use The Farm Wild Camping with respect for its peaceful character, natural surroundings, other Guests, local residents, and safety and order rules.

The Rules apply from: 1 July 2026 · Version: 1.0